Frequently Asked Questions

SilentCinema.com values your privacy and our aim is to keep your privacy protected. We do not sell or share your information and it is encrypted using SSL (Secure Socket Layering). We use the information you provide us, such as email, name, mailing/shipping address, credit card information, and telephone number to process costs and fees related to purchases, such as shipping, returns, and/or exchange transactions. We may also use your information accordingly to provide you with The SilentCinema Society member benefits, such as resources, referrals, offers, discounts, newsletter and event notifications, or if you are requesting special client services, such as appraisals, consignments, payment plan, etc. Nonetheless, please keep in mind we do not sell your information to anyone! Additionally, we don’t share your information unless you give us authorization, for example, sharing your email with an associate to connect you with him or her for a referral that you asked for. SilentCinema.com may release account information in good faith, when it is necessary or required to (a) comply with law, (b) enforce or apply the terms of our user agreements, or (c) protect the rights and property (both intellectual as well as physical) of SilentCinema.com.

We deal only in vintage original movie posters and memorabilia, which also includes original theatrical re-release items. We do not sell reproductions. We also provide a Certificate of Authenticity at the request of the client.

We acquire our posters and memorabilia through established auction houses, private individuals, estate sales, and our fellow collectors and associated professional dealers.

We ship our orders via the United States Postal Service (USPS). While their “Priority Mail” is our default shipping option, we do ship via “Media Mail” (for certain items only, such as scripts and printed material without advertisements) to reduce this cost to our clients, If you wish to use another carrier, such as FedEx, UPS, etc., please inform us prior to your purchase so we can accommodate your needs. Domestic Shipping: All of our orders are securely packed to avoid damage while in transit. All orders shipped within the United States will be sent either via USPS Priority Mail or FedEx so we can provide tracking information for the benefit of both parties. If you wish to utilize UPS, please advise us before remitting your payment and we will provide you with a quote for the type of service you want (Overnight, Two-Day, Ground, etc.). International Shipping: All of our orders are securely packed to avoid damage while in transit. All orders shipped outside the United States will be sent via USPS First Class Mail International or Priority Mail if required by weight. Please note that these services do not include any tracking capabilities and, as such, we are not responsible for any loss or damage. This service may also be quite slow and delivery to various countries usually range from two to three weeks. Therefore, for an additional charge, we can ship your order via USPS Global Priority Mail International, which does offer tracking capabilities, or you can choose FedEx as another shipping option. If you wish to utilize another carrier or shipping options not listed on our website, please notify us before remitting your payment. We do not charge any handling or processing fees unless it is a uniquely complicated transaction, which we would discuss with the client before proceeding, in over 20 years in business, we have never had any issues where we had to charge handling and processing fees. Please keep in mind that we do not control any customs delays. Also, please note that we are not responsible for any customs taxes or duties.

For items over $50, if you wish to have your package insured for the full purchase price (insurance of $50 is automatically included with each order), please notify us prior to making your payment so we can add this service and accurately reflect it on your invoice.

Any item may be returned within 7 (seven) calendar days of receipt for a full refund of your purchase price as long as it is in the same condition as at the time of receipt. If you wish to return an item, please notify us first before you ship it so we can expect the item and process your return appropriately and promptly, as we rarely have clients return items. In some cases, we may be able to find a mutual resolution to any issue that may have to do with returning an item. Please feel free to contact us with any questions or concerns. We are proud of our customer service and wonderful relationships that we have established with our clients.

We accept payments with credit cards, PayPal, Apple Pay, money orders, as well as personal checks (which must clear your bank prior to shipment). We may also provide our members payment plans upon request and after mutual agreement. Please reach out to us to discuss any payment plan terms, as each transaction is unique.